Question 1

How can I place an order?

Accepted Answer

To place an order, simply browse our website, select the desired products, add them to your shopping cart, and proceed to checkout. Follow the prompts to provide your shipping and payment details.

Question 2

What payment methods do you accept?

Accepted Answer

We accept payment through authorized payment gateways, including major credit cards, debit cards, and PayPal, plus of course cash in hand.

Question 3

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping to select locations. Shipping fees and delivery times may vary depending on the destination.

Question 4

How long does it take to process and ship an order?

Accepted Answer

We strive to process orders within 1 to 2 business days. Once shipped, the delivery time depends on the shipping method chosen and the destination but rest assured, we use the fastest possible and most reliable shipping providers.

Question 5

Can I track my order?

Accepted Answer

Yes, you will receive a shipping confirmation email with a tracking number once your order has been shipped. You can use this tracking number to monitor the status of your delivery.

Question 6

What is your return policy?

Accepted Answer

We accept returns and exchanges within 14 days of the delivery date. Please refer to our Return Policy for detailed instructions and requirements.

Question 7

Can I cancel or modify my order?

Accepted Answer

Once an order is placed, it cannot be modified. However, if you need to cancel your order, please contact us immediately, and we will assist you to the best of our abilities.

Question 8

Are the products on your website authentic?

Accepted Answer

Yes, all our products are guaranteed to be authentic. We source them from reputable suppliers and designers.

Question 9

Do you offer gift wrapping services?

Accepted Answer

Yes, we offer complimentary luxury gift wrapping for all orders. Simply select the gift wrap option during the checkout process.

Question 10

Can I request a customized piece of jewellery?

Accepted Answer

Unfortunately, at this time, we do not offer customization or bespoke jewellery services.

Question 11

Are the product images on your website true to life?

Accepted Answer

We make every effort to provide accurate product images. However, please note that colours and sizes may vary slightly due to lighting and individual monitor settings.

Question 12

Do you offer a warranty on your products?

Accepted Answer

Our products are covered by a limited warranty against manufacturing defects. Please refer to our Warranty Policy for more information.

Question 13

Can I return a gift that was purchased for me?

Accepted Answer

Yes, you can return a gift for store credit or exchange within 14 days of the delivery date. The original purchaser will not be notified of the return.

Question 14

Do you have a physical store where I can try on the jewellery?

Accepted Answer

We currently operate exclusively as an online store. However, we provide detailed product descriptions and dimensions to assist you in making informed decisions.

Question 15

How can I contact your customer support?

Accepted Answer

You can reach our customer support team by emailing [email address] or by using the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

Question 16

Are my personal and payment details secure?

Accepted Answer

Yes, we take your privacy and security seriously. We use industry-standard encryption and security measures to protect your information.

Question 17

Do you offer discounts or promotions?

Accepted Answer

We occasionally run promotional offers and discounts. To stay updated, sign up for our newsletter by hitting the 'subscribe' button located at the bottom of all Alisaah website pages, or follow us on social media.

Question 18

Can I request a repair for a damaged item?

Accepted Answer

We offer repair services for items purchased from Alisaah Accessories. Please contact our customer support team with details of

FAQ

Frequently asked questions